Planned reforms to the benefits system have been hampered by a series of 'missteps', the man charged with overseeing the introduction of universal credit has admitted. His remarks were made in an article published in the Daily Telegraph newspaper.
Howard Shiplee, the director-general for universal credit in the Department for Work and Pensions, detailed the problems he has encountered since being hired. He said: 'It’s clear to me there were examples of poor project management in the past, a lack of transparency where the focus was too much on what was going well and not enough on what wasn’t and with suppliers not managed as they should have been'. But he went on to claim these errors have been put right and that the DWP now has a deliverable plan. 'I am confident we are now back on course and the challenges are being handled', he says.